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At its core, Dimension Data’s Smart Platform is a big data analytics and machine learning engine that collates and analyses vast amounts of data to generate problem solving insights and predictions that enable organizations to meet business objectives such as data monetisation, user experience improvement, safety enhancement, marketing optimization, and client satisfaction and retention.

Dimension Data’s Smart Platform has been purpose-built to offer the utmost flexibility, scalability and agility, enabling organisations to integrate advanced technologies like IoT, connectivity, edge computing, security, storage, data processing, analytics, machine learning (ML) and artificial intelligence (AI) into the solution at the pace that is right for their business.

The system is based on a model that combines elements which perform recognition and detection at the network edge to analyse and predict trends using AI. It is a smart behaviour analytics platform that leverages machine learning for real-time processing, discovery, understanding, analysis the continuous time-serial data collection from agnostic sources. In this way, it enhances the predictive power of machine learning models, allowing clients to focus on deriving business insights and enhancing business decisions making.

The Smart Platform is interoperable with multiple technologies, facilitating its integration within different environments. It thus allows businesses to protect their existing IT investments, while utilising the Platform’s open architecture to design, implement, integrate and operate at the highest levels of automation and flexibility. As it is built from the ground up as a cloud-native application, with the utilization of micro-services and open APIs, the Smart Platform enables integration with any third party system for data extraction, normalization and application of AI, ML and Analytics functions for any use case. The Platform includes Dimension Data’s in-house developed multi-orchestrator which gives the ability to manage complex infrastructure environments and deploy the Smart Platform anywhere - on-premise in private data centres, on public clouds, or in hybrid cloud environments.

Dimension Data will extend full maintenance and support services for its Smart Platform. For customers that choose to act autonomously post-deployment, the company will offer a comprehensive training regimen that fully prepares in-house IT teams to independently support and maintain the system.