News
Delinea Wins Fifth Consecutive NorthFace ScoreBoard Award for Excellence in Customer Service
March 2023 by Marc Jacob
Delinea announced that it has received its fifth consecutive NorthFace ScoreBoard (NFSB) Service Award from the Customer Relationship Management Institute (CRMI) for customer service excellence in 2022 in the area of Support Services. This prestigious recognition solidifies Delinea’s position as a customer-first organisation, dedicated to continually enhancing and streamlining its customer support offerings.
Now in its 23rd year, the NorthFace ScoreBoard Service Award is presented annually to companies who achieved excellence in customer service during the calendar year, as rated solely by their own customers. The process of determining NFSB recipients begins with evaluating customer satisfaction processes and reviewing customer ratings in categories such as technical support, field service, account management, professional services, customer training, depot repair, customer service/support, and others. In 2022, more than 5,000 companies from various industry segments worldwide were invited to participate.
To receive this recognition, a company must achieve a 4.0 or above out of a possible 5.0 rating in any of the approved categories. Delinea received an overall transaction survey for customer support satisfaction ScoreBoard Index (SBI) Customer Service rating of 4.8, along with a 98% Customer Satisfaction (CSAT) score.
Delinea’s customer service strategy classifies customer satisfaction and success as a business necessity. The NFSB awards recognize organisations that not only offer exemplary service to their customers but also centre their existence on a deep commitment to the principles of respect, employee empowerment, and trust in others.
