News
Semafone and Gamma join forces to offer hosted secure payments solution for contact centres
September 2013 by Marc Jacob
Semafone has announced a partnership with voice and data communications specialist, Gamma, to provide a fully hosted secure payments solution for contact centres. Companies will now be able to use Semafone’s patented technology via a hosted service, taking contact centre telephone payments entirely out of scope from Payment Card Industry Data Security Standard (PCI DSS) regulations. In addition to helping to eliminate fraud, this also further reduces the cost of compliance compared to the price of CPE (Customer Premise Equipment) deployment.
The secure telephone payments software will be available alongside the Semafone-enabled SIP (Session Initiation Protocol) presented by Gamma, and will offer customers a cost-effective and flexible solution that can be scaled up or down according to business requirements. Gamma’s secure hosting facilities ensure that the system is resilient and that multiple – on and off-shore – sites can be protected quickly and easily at relatively low cost.
Using Semafone’s technology, customers are able to make a payment using their telephone keypad to transmit credit card data directly to the bank, so no sensitive details are held in the contact centre’s infrastructure. Card numbers are not spoken aloud and individual key tones are masked by the Semafone application so that they cannot be recognised by their sound. Throughout the transaction the contact centre agent can neither hear nor see sensitive card information, but remains on the call to deliver a high level of customer service.
