News
Cloudian Announces HyperCare Remote Managed Service
March 2022 by Marc Jacob
Cloudian® announced a new remote managed service offering called HyperCare under which the company provides complete “lights out” management of Cloudian object storage solutions in a customer’s own data center. In addition, for organizations that prefer to manage their storage infrastructure themselves, Cloudian has enhanced its existing service offerings with new Support Plus advanced monitoring. HyperCare and Support Plus reflect Cloudian’s long-standing leadership in delivering public cloud-like solutions, services and resulting benefits on-premises.
HyperCare: Enabling Customers to Focus on Innovation, Not Infrastructure
As data volumes continue to grow and provide new opportunities for insight and innovation, managing this data to ensure it’s protected and easily accessible when needed has become more complex. For many organizations, this challenge is exacerbated by the increasing difficulty of finding and hiring the storage professionals they need within constrained budgets.
HyperCare addresses these challenges by having Cloudian storage experts take on the responsibility of managing customers’ Cloudian storage appliances and software in their own data centers. This includes:
• Monitoring
• Upgrades and expansions
• Incident and change management
• Monthly service level and health check reporting
• A dedicated trusted advisor to ensure best practices in ongoing operations and future planning
HyperCare frees customers of all day-to-day management tasks and enables them to simply consume storage resources just as they would in a public cloud, but behind their firewall and under their control.
Support Plus: Advanced Monitoring for Keeping Operations Running Smoothly
As an enhancement to its existing support services, Cloudian has introduced Support Plus. This new offering provides 24x7 advanced monitoring for all service priority levels as well as personalized guidance on software and hardware maintenance and cluster management. It also includes remote assistance for customer upgrades.
Availability: HyperCare and Support Plus are available now through Cloudian and its reseller partners. Along with the company’s other services, they’re available with Cloudian’s software subscriptions—enabling customers to deploy on the hardware of their choice—and with its appliance offerings.
