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As the cost of improving user satisfaction and productivity continues to rise, said Jeremy Barker, Logfiller’s CTO and the inventor of the new technology, “Layer8 can be the frontline early warning tool that helps keep costs down by allowing enterprises to optimize the use of their expensive drilldown systems. It’s an ROI multiplier, boosting the value of Big Data services.” Layer8 from Logfiller provides desktop end user experience data “all the time, for all users and all applications, regardless of the software technology or deployment architecture.”

Initially confused with application performance monitoring (APM), Layer8 from Logfiller fills a distinct role by offering relevant, comprehensive, and actual user experience insight in real time. Layer8’s user experience rating (UXR) is a unique and, some say, game changing metric that is derived from the technology’s ability to provide a complete record of the user’s experience from logon to logoff, capturing every relevant event in between.

Asked what business sector will benefit most quickly from a scalable tool that produces complete user experience data, CTO Barker cited large financial institutions of all kinds, including commercial and investment banks, insurance companies, brokerages and “in any environment where what happens in-house at the user interface is immediately important to the organization.”

The single best validation of Layer8’s practical value, said Logfiller’s Michael Colopy, is the common reaction to its demonstrations using an organization’s own data: “we had no idea!”