News
DameWare Announces Secure Over-the-Internet Capability for IT Pros to Support End-Users Around the World
May 2014 by Marc Jacob
SolarWinds announced its remote IT administration solution now empowers IT Professionals to securely assist end-users around the world — all that’s required is an Internet connection. DameWare Remote Support 11.0’s new central, self-hosted server enables secure, over-the-Internet remote support sessions on a global scale, serving the ever-changing needs of organizations from small businesses to growing enterprises at an affordable price for all.
With workforce mobility being the new normal, DameWare Remote Support enables IT Pros to connect to Mac OS X, Linux and Windows computers anywhere to provide secure remote administration and support. With its powerful new server hosted within the customer’s own IT environment, DameWare allows IT Pros to control the security of their data from end to end, preventing it from passing through a third-party server and providing support to end-users both inside and outside the firewall.
To understand the far-reaching extent IT Pros have been tasked to provide remote support, SolarWinds asked its IT Pro community thwack to share examples of the most far-flung places and unique spaces they’ve helped their end users. Over 135 responses were collected, including:
From beneath a car mid-oil change
From Alabama to the Australian Outback
From a cruise ship in the Caribbean to West Virginia
From a casino in Las Vegas to Manchester, UK
From the pyramids in Cairo to London
From Argentina to Mexico City
In addition to secure remote sessions, DameWare Remote Support’s new centralized architecture also gives IT Pros advanced management functionalities to address the scalability challenges of a growing enterprise and the end-users it must support. DameWare admins can now create and share host lists for quick remote access to frequently used computers as well as manage all DameWare licenses and users from the central server.
DameWare Remote Support Highlights
Remotely control Windows, Linux and Mac OS X computers
Start, stop and restart Windows services without having to use remote control
Access Windows computers from iPhone or iPad devices
Manage users and groups from multiple Active Directory domains
Export AD objects and detailed information from remote Windows computers
– Pricing and Availability
DameWare Remote Support pricing starts at $349 and includes the first year of maintenance.
