Vigil@nce - OTRS Help Desk: information disclosure via Renamed Agent User
September 2020 by Vigil@nce
This bulletin was written by Vigil@nce : https://vigilance.fr/computer-vulne...
SYNTHESIS OF THE VULNERABILITY
Impacted products: OTRS Help Desk.
Consequences: data reading.
Provenance: intranet client.
Confidence: confirmed by the editor (5/5).
Creation date: 20/07/2020.
DESCRIPTION OF THE VULNERABILITY
An attacker can bypass access restrictions to data via Renamed Agent User of OTRS Help Desk, in order to obtain sensitive information.
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