News
Vigil@nce - OTRS Help Desk: information disclosure via Renamed Agent User
September 2020 by Vigil@nce
This bulletin was written by Vigil@nce : https://vigilance.fr/computer-vulnerability
SYNTHESIS OF THE VULNERABILITY
Impacted products: OTRS Help Desk.
Severity: 2/4.
Consequences: data reading.
Provenance: intranet client.
Confidence: confirmed by the editor (5/5).
Creation date: 20/07/2020.
DESCRIPTION OF THE VULNERABILITY
An attacker can bypass access restrictions to data via Renamed
Agent User of OTRS Help Desk, in order to obtain sensitive
information.
ACCESS TO THE FULL VIGIL@NCE BULLETIN
