UK consumers call for banks to embrace the power of their fingerprints
December 2018 by Marc Jacob
The time has come for the banking community to listen to its customers and realise that the UK public is ready for biometric card authentication. According to recent research by IDEX Biometrics, more than half (53 per cent) of cardholders would trust the use of their fingerprint to authenticate payments more than their PIN.
A further 56 per cent of research respondents stated that they would feel more secure conducting purchases with their card, if they were authenticated with their fingerprint. It seems that payment card users are very aware of the limitations of their PIN with almost half (45%) admitting that they never change them. And a third (29 per cent) expressing concerns that PINs cannot be relied on to keep their money secure.
This scepticism around current card security measures also extends to contactless payments with 63 per cent questioning their security and 70 per cent believing that they actually leave them exposed to theft and fraud when used.
It is evident, that as a nation, we are ready for the introduction of biometric fingerprint card authentication. The only area of concern users admitted to, was how their fingerprints would be stored. 45 per cent were worried that criminals could mimic their fingerprint biometric data and a further 51 per cent was concerned about the possibility of it being stored in a bank’s central database - leaving them exposed to identity theft or their personal information being used without their knowledge.
These findings highlight that banks need to provide reassurance that biometric fingerprint authentication can be used in a user-friendly manner. There is no need for this information to be retained centrally and that any fingerprint data is kept with the user on their own cards. Providing customers with the confidence that they can embrace fingerprint biometrics as a more secure and personal method of authentication for their payments.