News
Three Customer Data Privacy Breach
March 2017 by John Madelin, CEO at Reliance acsn
Following the news that Three UK’s mobile customers have experience new data breach, where customers logging into accounts could see other’s account information such as data usage and call history as well as names and addresses, below is commentary from John Madelin, CEO at Reliance acsn.
This is the second issue that Three has had with regards to keeping its customer data in check, after stolen employee logins were used to access customer details on a database managing handset upgrades last year. With growing complexity of IT systems and digitisation of businesses, it’s easy to lose sight of the simple fact that security is about managing confidentiality, integrity and availability. Or in other words, simply safeguarding critical data, and not just IT hardening. While at the moment this doesn’t look like a true security breach, it’s clear that Three is struggling to manage basic customer privacy. It’s extremely concerning that strangers have been able to see each other’s account detail. Even information such as names, addresses, phone numbers and call histories can be used for criminal activities if in the wrong hands.
