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The IPBS/e-Banking module allows SSL to provide customers with instant online access to their accounts. Mark Croskery, President and CEO, Stocks and Securities Limited commented, “Enabling online access for our customers was a logical progression for SSL. The IPBS/e-Banking module benefits our customers as it enables them to log in 24x7 and instantly see portfolio valuations and their respective statement of account to a limited historical period set by SSL for example. There are also substantial productivity benefits for SSL as the IPBS system has freed up a significant amount of our resources from manual processing. Our wealth advisors can spend more time on value added activity such as prospecting, business development and managing their client’s portfolios which in turn enables us to increase revenue streams.”

SSL has also deployed the IPBS/Banking, IPBS/Business Manager, IPBS/Investments modules to support all areas of its business including payments and transfers, trading, Know Your Customer (KYC) and Anti-Money Laundering (AML). It has also been able to improve internal controls for example by implementing an uncleared FX mechanism which ensures that client service officers can instantly see if there are sufficient cleared funds in the client account before executing a transaction.

Croskery added, “A number of our competitors offer online accessibility and clients are demanding more and more instant gratification; whether it is to see their portfolio immediately or at any time of the day or to receive a trade confirmation immediately after a trade is executed. We aim to listen to our client’s needs and stay a step ahead of the competition, and a key part of achieving this is the ability of our technology platform to enable effective service delivery to our customers. The provision of online access for our customers is a key step forward for SSL and thereafter it will be a differentiator in the market via innovative online offerings. We chose the modular IPBS private banking and wealth management system as it represented a best of breed solution. Since going live in 2009 with IPBS we have grown considerably but the IPBS system has helped us to continue to offer a boutique service and maintain our first mover advantage in different markets.”