News
Singapore-based Green-IT & Cloud-IT Solutions Service Provider Achieves 50-70% Growth with IceWarp, Starts Migrating Customers from other Mail Systems
July 2013 by Marc Jacob
IceWarp, the global messaging and collaborations solutions provider, has announced a new case study showing how its technology helped a Singapore-based cloud solutions provider achieve 50-70% annual growth.
Singapore-based Green-IT & Cloud-IT Solutions Service Provider Achieves 50-70% Growth with IceWarp, Starts Migrating Customers from other Mail Systems.
Pioneer InfoTech is founded by a seasoned team of IT subject matter experts with the experience to provide leading edge IT products and services for small and mid-size organizations. The vision of Pioneer InfoTech is to be the recognized as the most confident, innovative and excellent Green-IT & Cloud-IT solutions service provider in Asia
Pioneer InfoTech has secured strategic tie-up with leading IT hardware vendors, as well as software and cloud service companies. Its professional services leverage technology to provide fully scalable and integrated solutions with exceptional value-add which create operational and financial efficiencies for its customers.
Pioneer InfoTech is committed to service excellence and offers a complete team approach with the best practices for business analysis, project management, software development, training, testing, support and quality assurance.
Problem:
Pioneer InfoTech was managing thousands of mailboxes for its customers, but was frequently challenged by spam attacks and email traffic tracking issues. Mr. Anthony Kuck, Pioneer InfoTech President, decided it was time to find an effective email box control solution.
However, it turned out to be a complex issue.
“I tried several products and none of them met my requirements,” explains Mr. Kuck. “I’ve many other mail solution and they turned out to be too weak, with poor support for mailbox services, and some were too simple in terms of features.”
Solution:
Mr. Kuck decided to try IceWarp Server, the product he had been using before he launched his hosting company. He approached IceWarp Singapore to get the most current version. Pioneer InfoTech reviewed the changes and upgrades made to IceWarp over the years of intensive development and were very impressed.
“One of the important features I chose IceWarp solution for was a very comprehensive logging system, powerful anti-spam and antivirus,” says Mr. Kuck. “And we need this to rapidly track customer emails traffic. For example, a customer calls us and says – I sent an email to this user, and it’s a million-dollar deal. When I use other mail systems, I cannot get comprehensive email traffic log. Then I switched to IceWarp and got the confidence that I can provide any log a customer wants.”
Results:
Pioneer InfoTech started using IceWarp for mail hosting services, supporting customer mailboxes, SMTP, anti-spam, and antivirus. Additionally, the company started providing mail relay services to customers hosting their own mail servers.
Also, Pioneer InfoTech started to migrate customers from other cloud-based email solution to IceWarp.
“Now everybody is talking about cloud-based email, but IceWarp is very competitive with it,” notes Mr. Kuck. “In fact, we won some deals when customers transitioned to IceWarp from other cloud-based email. Primarily, they did this because some cloud-based email doesn’t have extensive logging, powerful archiving solutions or good antivirus/anti-spam. IceWarp customers don’t have to worry about all that.
Mr. Kuck’s software buying decision helped Pioneer InfoTech grow explosively, even by the region’s high standards.
“IceWarp has been good for us, allowing us to grow our hosting business 50-70% a year,” says Mr. Kuck. “It attracts more customers who want the features comparable with other mail systems, but without their problems. Occasionally customers want to have IceWarp on premise, so we sell it as a solution.”
Another important factor was high quality technical support, provided by the regional IceWarp partner.
“We receive very good service from IceWarp Singapore,” says Mr. Kuck. “That’s an important factor: when you need support, they are always there, very responsible, very fast. I would definitely recommend IceWarp to other companies in the hosting industry. It’s a good partner!”
Future:
Pioneer InfoTech has big plans for IceWarp as the company growth throughout the region.
“We are setting up another regional office in Cambodia, and there we will replicate what we have here using IceWarp as one of the main components,” says Mr. Kuck. “We are planning to migrate a lot of customers from other mail systems to IceWarp in this country. There is a demand.”
The company is also experimenting with IceWarp SIP Internet Telephony. It has just established a phone service based on IceWarp SIP Server between the main office and Cambodia making voice traffic between the two locations highly convenient and secure.
