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Rob Lay, Fujitsu: Cybercriminals can use Christmas rush as cover for hacking

December 2014 by Rob Lay, Solutions Architect for Enterprise and Cyber Security, UK & Ireland for Fujitsu

“Black Friday and Cyber Monday pose heightened security risks to retailers by providing an opportunity for hackers to take advantage during the Christmas shopping rush. Throughout this year we have seen a number of high profile retailers be affected by data breaches, and with the increased volumes of transactions, traffic and data noise these shopping days pose the perfect opportunities for hackers to go un-noticed. Businesses should ensure that their monitoring systems, and other the mechanisms that provide visibility into what is going on within their environments are well tuned and on slightly higher alert so that incidents can be responded to quickly and efficiently should they happen. This can also be helped by ensuring that the company’s incident response process is well understood and that all the involved parties know what is needed from them should an incident occur.

Research by Fujitsu revealed that less than 10% of consumers believe that businesses are doing enough to ensure that their data is protected. It is clear that customers are battling to understand the impact on their personal information if a company is hacked. As such retailers need to ensure that they focus on the data and threats which pose the most significant risk to both them and their customers, particularly as the hacker community continues to evolve. In addition to this, retailers should talk to their customers to show that they are taking security seriously and highlight their innovation in these areas, collaboration efforts are being led by the financial and law enforcement sectors, but this is also an area where retailers would benefit from a pooling of resources, ideas and intelligence as they all work to ensure the security of their customer data. Being more open, and treating customer data with the same degree of respect shown by staff in person will go a long way to building trust – especially during the holiday season.”

 


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