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NewVoiceMedia achieves SOC 2 Type 2 certification

February 2017 by Marc Jacob

NewVoiceMedia has successfully completed a Service Organisation Controls (SOC) 2 Type 2 examination based on the trust principles of security, availability and confidentiality. Accountancy firm PricewaterhouseCoopers (PwC) performed a rigorous audit of NewVoiceMedia’s security controls and processes for its products and services.

The certification is another milestone for NewVoiceMedia as the company continues to pioneer trust in the cloud and give its customers confidence around areas such as availability, security and performance. Already ISO 27001 and PCI DSS compliant, the SOC 2 will provide NewVoiceMedia’s customers with additional assurance that the business invests in stringent security measures to protect their information, including encryption for data at rest and in transit, regular third party security audits and penetration tests, as well as full security monitoring including intrusion detection systems.

NewVoiceMedia’s cloud solution ContactWorld is a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers and prospects worldwide. Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability.


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