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Matrix Modernistic Hospitality Solutions Help Dubai based Hotel Offer First-grade Experience to Guests

September 2017 by Marc Jacob

Matrix, a critically acclaimed manufacturer of Telecom and Security solutions, is dedicated to improving communication infrastructure of different sized businesses belonging to a variety of sectors. Like communication technology, Matrix has traversed the entire path from Analog telephony to Unified Communications.

The hospitality industry is the only domain where earning profits depends on services and experience offered to clients. Hoteliers with properties spread across million acres of land often find it difficult to trace the workforce and assign them service requests. A leading hotel based in Dubai was facing the same problem and was looking for a solution that improved reachability of mobile staff and boosts staff productivity.

Matrix, in association with valued partner ATCOM, understood the concerns of the Dubai based hotel. The hotel was looking for a solution that can be easily interfaced with existing PBX to leverage the benefits of GSM network. The hotelier faced immense telephony costs since the guests in different rooms were connected on an Analog network. The wired connectivity between the mobile workforce and guest increased communication gaps and didn’t allow the hotelier to offer timely assistance.

A brief overview of the case is as follows: Challenges
High Telephony Costs on CO Lines
Flexibility to Switch between Different Calling Plans
Transparent Functionality when Patched with Another Brand PBX
Instant Reachability of the Mobile Staff

Solution:
Advanced Communication Platform as GSM to VOIP Gateway
Three GSM Cards for Mobility and Reduced Call Costs
VOIP Card for Wireless Connectivity with Another Brand PBX

Results:
Improved Connectivity between Internal Staff
Reduced Telephony Costs
Enhanced Guest Experience




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