Freely subscribe to our NEWSLETTER

Incident Support automatically initiates communications with potentially impacted mobile workers immediately after any major incident. A consolidated report of employee status is then provided within the critical first hour, allowing managers to prioritize those most in need of help. The new service leverages International SOS’ market leading TravelTracker system, comprehensive travel security alerts, and multi-modal communications powered by Everbridge[2].

In a recent International SOS survey, 47% of travel risk professionals said that communicating with employees during a crisis is a leading challenge to protecting their mobile workforce[3].

The extensive global network of International SOS security experts investigates and validates reporting’s of major security incidents in less than 30 minutes. As soon as this initial validation is complete, the Incident Support service will automatically contact members through multiple communication methods including email, SMS, text-to-speech protocols. It provides automated ‘resend’ capability to ensure that travelers acknowledge and respond. Collated responses are then provided to Managers within the following hour, and assistance will already be underway if required.

[1] TravelTracker is an award-winning traveller tracking solution. Organisations around the world rely on the tool to help reduce risks to their people during and after crisis. More than 2.8 million international travellers are able to be located in times of crisis due to TravelTracker.
[2] Everbridge is a leading global provider of critical event management and enterprise safety applications.
[3] International SOS/Ipsos MORI ‘Risks & Realities’ study of over 1000 risk professionals.