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Information Security Forum Research Dives Into the Need for Human-Centered Security

November 2020 by Marc Jacob

The information security industry is playing catch-up when it comes to positively influencing behavior – the proliferation of remote working arrangements, exacerbated by the stress associated with the pandemic, has underlined the importance of strengthening the human elements of security. With this in mind, the benefits of a human-centred approach to security are clear. According to the Information Security Forum (ISF), with growing recognition that security awareness in isolation rarely leads to sustained behaviour change, organizations need to proactively develop a robust human-centred security program to reduce the number of security incidents associated with poor security behavior.

To aid organizations to invest effort and resources in understanding the human mind and deploying the right techniques so they can influence behavior, the ISF is releasing Human-Centred Security: Positively Influencing Security Behavior. The organization’s latest digest helps enterprises to develop mature approaches to managing human risk by setting out several initiatives supported by established psychological theory. The digest will enable senior leaders to better understand the key drivers behind human behavior, how they can positively influence people and use the right techniques to empower employees to keep the organization secure.

“Errors and acts of negligence can cause significant financial and reputational damage to an organization, with many security incidents and data breaches originating from a human source,” said Daniel Norman, Senior Solutions Analyst at the ISF, and author of the digest. “A human-centred security program helps organizations to understand their people and carefully craft initiatives that are targeted at behavior change, reducing the number of security incidents related to human error and negligence.”

A human-centred security program uses psychology to address the fundamental strengths and weaknesses in the human mind and aims to enhance the working environment to enable employees to behave securely. A successful program leverages cross-departmental collaboration to fully grasp the current state of security behavior, which subsequently enables organizations to target investment to mitigate the identified risks.

Human-Centred Security: Positively Influencing Security Behavior provides organizations with guidance on:

• Understanding the key factors that influence employees’ security choices
• Delivering impactful security education, training, and awareness
• Designing systems, applications, processes, and the physical environment to account for user behavior
• Developing metrics to measure behavior change and demonstrate return on investment

“Technology and processes should complement behavior, not add friction and impede productivity,” said Steve Durbin, Managing Director, ISF. “A typical strategy should aim to reduce the number of security incidents and improve the accuracy of incident reporting – therefore human-centred security is an ideal mechanism for meeting these goals.”

“If the ‘brand’ of your security team isn’t to be approachable, helpful, and add value, you won’t be included in projects where you really do need a seat at the table,” said Lisa Plaggemier, Chief Strategy Officer at MediaPro, a Seattle, Washington-based provider of cybersecurity and privacy education. “Your training and awareness program is the most visible thing your security team does, so use it to show that you want to work with the business, not against it, and that you’re friendly and approachable. This is the reason why I don’t advocate for training and awareness that relies on fear-mongering to get people’s attention.”

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