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Gartner Positions ShoreTel in the “Leaders” Quadrant of the Magic Quadrant for Unified Communications for Midsize Enterprises, North America

May 2015 by Emmanuelle Lamandé

ShoreTel® announced it has been positioned by Gartner®, Inc. in the “Leaders” quadrant of the “Magic Quadrant for Unified Communications for Midsize Enterprises, North America.”

This is the first Magic Quadrant focused on UC for the midsize enterprise in North America, with Gartner evaluating 10 UC solution providers targeted to midsize businesses, defined as companies with between 100-999 employees. “Completeness of vision” evaluation criteria included market understanding, marketing strategy, sales strategy, and vertical industry strategy. “Ability to execute” evaluation criteria included product/service, sales execution and pricing, and customer experience.

Gartner defines a Unified Communications solution as one that comprises six areas: telephony; conferencing; messaging; presence and IM; clients; and communications-enabled applications.

To read the full Magic Quadrant, please go here.

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