News
Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX
September 2022 by Marc Jacob
Daon. Inc., the Digital Identity Trust company, announced the availability of IdentityX® voice biometrics on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
Leveraging the Genesys AudioHook API, the new integration delivers improved identity verification and proofing, mitigates fraudulent account-take-over (ATO) and increases the speed of customers moving through their desired workflows. This connectivity to Daon IdentityX is easy for Genesys customers to implement, and runs seamlessly in the background.
This solution addresses a growing need among businesses: In 2021, incidents of fraud cost Americans $25 billion, with estimates to grow to $65 billion by 20261. Industry Analysts estimate over 60% of all fraud losses can be traced back to the contact center. Traditional security measures like passwords and KBA questions are increasingly less effective, more susceptible to fraudsters, and add friction to the customer experience.
Genesys AudioHook Monitor streams the call audio from the Genesys Cloud CX™ platform to Daon IdentityX® to perform voice biometric authentication in real time. Leveraging a library of biometric algorithms and AI technology, Daon helps organizations provide a flexible, voice biometric authentication and identity continuity experience.
