Blumira Launches New Managed Service Provider (MSP) Portal to Automate and Streamline Security
August 2022 by Marc Jacob
Blumira announced the launch of new managed service provider (MSP)-specific product features, including a new MSP Portal, product enhancements to MSP offerings, and an educational Partner Marketing Kit. These resources help automate, streamline, and further support MSPs as they manage IT and security for their small and mid-sized business (SMB) customer base in an increasingly challenging threat landscape.
New features and resources enable MSPs to manage their customers’ environments more efficiently and respond to customer requests faster, improving customer satisfaction rates. This launch underscores Blumira’s dedication to helping simplify security for MSPs, from selling to responding to threats.
MSP Portal streamlines implementation and management
Blumira is dedicated to simplifying SIEM setup and management for MSPs to help them better secure and serve their customers. The new MSP Portal enables service managers and help desk technicians to quickly add and edit customer accounts. It also provides MSPs with a global view of their customers by organization and individual user.
Product enhancements increase security and usability
Blumira’s platform incorporates built-for-MSP features and enhancements to help them effectively manage, market and sell security solutions. This helps them acquire valuable SIEM, detection, and response capabilities with low overhead and management for MSPs and their customers.
New email alerting enhancements allow MSPs to scale their security management and streamline their Professional Services Automation (PSA) ticketing workflow. Blumira also updated their notification email subject lines, enabling MSPs to easily map tickets to their different customers. By parsing the subject line, PSAs can map Blumira’s findings to the correct customers’ service board. This allows them to easily identify and send Priority 1 threats after hours, directly to on-call technicians for triaging and faster threat response.
Partner Marketing Kit offers educational resources
To provide additional resources to support its MSP partners, Blumira also released a Partner Marketing Kit that provides tools MSPs need to get started and add security to their selling portfolio. This includes: "Selling Blumira: Step-by-Step Guide For MSPs"; customer case studies; Blumira partner support; compliance guides; and Blumira product decks, data sheets, videos, and more. These tools make it easy for MSPs to learn about security, educate their customers, and market and sell security without hiring additional staff.
New features and resources are included in any MSP-owned account at no extra charge. This launch is the first release in Blumira’s MSP-specific product roadmap, with additional features scheduled for release over the coming months and years.
This launch comes on the heels of Blumira being named to CRN®’’s 2022 Emerging Vendors List, an annual list that recognizes technology vendors that have exhibited a commitment to driving positive change and continuous growth in the IT channel by delivering innovative, cutting-edge solutions.