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“It’s incredibly worrying that almost 6,000 ecommerce sites unknowingly harbour malicious code that is stealing the credit card details of customers. This reiterates the crucial fact that all organisations, including retailers, need to have cybersecurity at the top of their agendas. Retailers hold a wealth of data and information about their customers, from banking information to personal character traits and details, making them an invaluable goldmine of information for cyber-predators.

“The rise of the eCommerce channel offers up manifold opportunities for hackers as retailers look to diversify and innovate across a multi-channel model. Retailers need to be part of the process in protecting their customers and their details; it can’t be left to one point in the chain such as the provider. All retailers must ensure that they are taking the security of their customers details seriously and putting the appropriate measures in place to ensure that customers are secured from every potential port of entry and regularly scanning for intruders and potential harmful activity so it can be identified and dealt with immediately.

“In addition to this, retailers should talk to their customers to show that they are taking security seriously and highlight their innovation in these areas. Collaborative approaches are being led by the financial and law enforcement sectors, but this is also an area where retailers would benefit from a pooling of resources, ideas and intelligence as they all work to ensure the security of their customer data. Using The National Cyber Security Centre’s CiSP for sharing cyber threat information, being more open, and treating customer data with the same degree of respect shown by staff in person will go a long way to building trust.”