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SolarWinds Provides Avaya® VoIP Users With Business-Critical VoIP Monitoring and Troubleshooting Solutions

August 2014 by Marc Jacob

SolarWinds announced its proactive VoIP quality of service management solution, SolarWinds VoIP & Network Quality Manager, added support for Avaya VoIP solutions. Avaya had the second largest market share for enterprise telephony equipment in 2012 and 2013, according to Gartner Research.- With this latest release, SolarWinds is filling a pressing market need for an easy-to-use VoIP management solution to gain detailed insight into the network’s impact on Avaya VoIP call quality.

SolarWinds VoIP & Network Quality Manager provides proactive VoIP call quality monitoring and WAN performance monitoring, delivering advanced troubleshooting for call issues including jitter, latency, packet loss and more. SolarWinds VoIP & Network Quality Manager identifies common VoIP issues between two IP phones and correlates them to underlying network performance, empowering Avaya voice engineers to address the source of call issues quickly and maintain optimal performance of their business-critical communication systems.

The latest version of SolarWinds VoIP & Network Quality Manager adds robust support for Avaya-brand solutions, enabling Avaya voice engineers to quickly and easily:

Monitor VoIP call quality metrics including jitter, latency, packet loss, MOS, and endpoint information

Identify failed calls and correlate call issues with network performance to isolate network devices causing poor VoIP quality

Search and filter call detail records of one-on-one or conference VoIP calls
Provide call quality statistics, reports and alerts for specific regions

SolarWinds VoIP & Network Quality Manager also supports Cisco(R) CallManager solutions and integrates into SolarWinds’ powerful portfolio of network management solutions, providing single-pane-of-glass visibility into other areas of an IT infrastructure.

 Pricing and Availability

SolarWinds VoIP & Network Quality Manager pricing starts at $1,495 and includes the first year of maintenance.


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