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Not another comment on Eurostar.. this time from Fujitsu

November 2018 by Sarah Armstrong-Smith, Head Continuity & Resilience at Fujitsu UK & Ireland

it’s been reported that Eurostar has reached out to
customers about their passwords after hack attack.
The comments from the industry, Sarah Armstrong-Smith, Head
Continuity & Resilience at Fujitsu UK & Ireland explains why Eurostar’s fast warning
to customers should in fact be praised: particularly as cyber-attacks and data
breaches within the transport sector are on the rise, meaning that a failure to
address cyber can lead to damage to brand, reputation and customer trust:

"The latest news around Eurostar demonstrates a responsible approach to working with
customers. Eurostar acted quickly to contain and communicate the breach after
noticing suspicious behaviour. As we’ve seen with previous breaches - for example
with Uber last year - the way a company handles a breach offers crucial lessons for
the way organisations approach cybersecurity - and the potential consequences when
they get it wrong. At the end of the day, it is not necessarily the incident itself
that causes reputational damage, but the way it is handled.

"Cyber criminals are entrepreneurial, well-funded and well-motivated and instead of
remaining reactive, businesses must transition to a proactive stance in identifying
and containing breaches and communicating with their customers about how best they
can work together in order to protect their online data. Safeguarding customer data
and online business assets starts with a two-way communication process based on
trust and transparency."


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