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Both internal and external IT support teams now only need one solution – NTRsupport – to provide assistance across multiple platforms, including support for the following operating systems:

 Windows 9X, 2000, NT, ME, 2003, XP, Vista
 Mac 10.3.9 or Later (Panther, Tiger, Leopard) Run in PowerPC or Intel Processors 32 or 64 bits
 Any Linux distribution with GNOME or KDE as graphical environment
 Microsoft Windows Mobile 2003, 2003 SE, Mobile 5, Mobile 6 Professional and Classic

IT and Help Desk managers can easily integrate NTRsupport into their CRM systems, help-desk tools or Web site, which helps increase productivity while elevating service quality and end user satisfaction, a metric that often points to high customer loyalty.

Progent, a computer consulting firm headquartered in San Jose, California, makes affordable, enterprise-class network support available to small businesses. With the help of NTRsupport multiplatform capabilities, Progent’s Technical Response Center provides emergency 24x7 remote help desk services to companies in every state in the U.S “At Progent, we use NTRsupport daily to reach out to thousands of customers on various platforms,” said Aaron Rose, MCP, MCSA, MCSE and senior managing consultant at Progent. “While the overwhelming majority of client platforms are Windows based, we will not compromise service-level quality by offering anything less than the robust, all-in-one, proven solution we gain with NTRsupport.”

NTRsupport offers a platform that can be tailored to the IT-needs of small and medium-size businesses, as well as large enterprises. With its adaptable browser-based solution, NTRsupport is offered as a secure Software-as-a-Service (SaaS), which is ideal for single users and growing businesses. NTRsupport is also offered as a site license model, which can be installed behind the customer’s firewall on their own server.

Free Trial, Pricing and Availability

NTRsupport is immediately available to customers via the NTRsupport Web site. The company offers a free, 15-day trial of NTRsupport.