News
ManageEngine Adds Enhanced Troubleshooting Features to Desktop Central
July 2017 by Marc Jacob
ManageEngine, the real-time IT management company, announced the addition of enhanced tools to its endpoint management solution, Desktop Central. Available immediately, these new tools allow IT admins to troubleshoot remote computers using voice and video chat, control multiple monitors while troubleshooting, and manage computers’ registry keys remotely. Desktop Central has expanded the scope of desktop management with support for Linux software deployment as well.
Based on analysis by Jeff Rumburg, co-founder and managing partner at MetricNet, enterprises in North America spend on average $118 per service request ticket, taking one and a half to two hours to resolve each ticket. With enhanced tools like voice and video calls and multi-monitor troubleshooting options, enterprises can drastically reduce the cost per ticket and average resolution time. Spending less time on each ticket, IT admins can improve their productivity in the long run.
Highlights:
1. Voice and video calling: Resolve issues remotely and easily by initiating a voice or video call with an end user.
2. Remote registry: Manage the registry for remote computers from a central location.
3. Multi-monitor troubleshooting: Troubleshoot with an extra edge by switching between multiple monitors at the same time. Adds extra visibility.
4. Updates to Linux support: Deploy business apps to Linux computers, including the latest Debian and Ubuntu flavors.
– Pricing and Availability
ManageEngine Desktop Central is available for immediate download at manageengine.com/products/desktop-central/download. Pricing starts at $645.
