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Healthcare cyber-expert commentary on NHS 111 attack

August 2022 by Kieran Bamber Director of Strategic Accounts – Healthcare at Tanium

This weekend the NHS’s 111 service has experienced downtime, caused by a cyber-attack on third party business software and services provider Advanced.

The commentary from Kieran Bamber Director of Strategic Accounts – Healthcare at Tanium on the impact the attack has had and how NHS orgs can protect against similar issues in the future.

“The NHS 111 downtime has been caused by a cyber-attack impacting business software and services provider Advanced, which supports over 140 NHS organisations with software to help facilitate clinical management, transfer of care and clinical decision support. Although only 2% of Advanced’s services went down, its software is responsible for 85% of NHS 111 services. As a result, this attack had a significant impact on the NHS over the weekend - with 111 downtime likely responsible for a surge in patients arriving at A&E departments, increasing waiting times and issues related to ambulance prioritisation.

The NHS has recently developed an increased reliance on third party vendors and software to support everyday processes, meaning its IT environments are now inherently more complex – with a plethora of additional software and infrastructure that needs to be carefully managed.

To protect against similar third-party attacks in the future, NHS organisations need to prioritise vulnerability management and patching of third-party software. Only by having overall visibility of the organisational network can IT teams ensure they can control, patch and plug vulnerabilities in all third-party software being used, and confidently have the ability to respond and limit the consequences of a breach should one occur, therefore reducing the impact on patient care.”


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