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The companion report to the 2016 Gartner Magic Quadrant for Enterprise Content Management, the report assesses 15 vendors ECM suites’ functional capabilities to support five use cases. OpenText received the highest product scores in the Digital Transformation/Modernization, Content Ecosystem and Records Management and Compliance Use Cases and received the second highest product scores in the remaining two categories, Personal and Team Productivity and Process Applications.

According to the Gartner report, “ECM solutions must address a range of user constituencies, within and outside the enterprise, while meeting a broad set of functional requirements…One size does not fit all in content management. Organizations have many content-centric processes — formal and ad hoc, internal and customer facing — that enterprise content management (ECM) systems support. The ECM vendor landscape is diverse, with some vendors’ products being platforms that are suited to a wide variety of use cases and others optimized for departmental applications and processes, or for worker-oriented activities.”

Gartner also notes that, "ECM program managers must build a strategy and a portfolio of solutions to address the spectrum of user needs and enterprise requirements when it comes to content management. Some content needs and requirements are geared more toward flexible knowledge worker access and value inside the enterprise. Most organizations also must address content that needs to be accessed, shared or delivered outside the enterprise. Still other content needs are more focused on regulatory compliance or transactional use cases. It is critical to map these needs and requirements to the right tools as some solutions are optimized for certain use cases.”

Gartner’s Critical Capabilities requires analysts to identify the critical capabilities for a class of products or services. “"Critical capabilities" are attributes that differentiate products/services in a class in terms of their quality and performance. Each capability is then weighted in terms of its relative importance for specific product or service use cases. Products/services are rated in terms of how well they achieve each of the critical capabilities. A score that summarizes how well they meet the critical capabilities for each use case is then calculated for each product/service. Gartner recommends that users consider the set of critical capabilities as some of the most important criteria for acquisition decisions.”