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Data privacy amonsts top concerns for IT leaders

November 2018 by Insight UK

What Keeps IT Leaders Up At Night? Data Privacy, Customer Experience and the State
of Technology Amongst Top Concerns.

From customer experience and engagement to data privacy and the pressure to
constantly adopt new technology, IT leaders have a lot to worry about. The 2018
Insight Intelligent Technology(tm) Index reveals that 79 percent of IT leaders
believe the reason IT is being set up to fail, is because of competing demands from
different lines of business, as well as a lack of resources to effectively support
the organisation. Insight’s research uncovers the top three concerns that are
keeping IT leaders up at night.

1. Data privacy
The top headache amongst IT leaders was data privacy, with 94 percent admitting they
were concerned about it. But how can they address this concern? It was found that
just 24 percent use a bimodal IT talent approach, with one group focused on
predictability and operations, while another IT Team focused on innovation.

Allocating resource in this way could be the answer to ensuring data privacy is
maintained. One group focused on ensuring operational excellence and an innovation
group examining new ways technology could be used to enhance security - for example,
strategies for engaging employees in the day-by-day effort to correctly store and
protect data.

1. Customer experience
Improving customer experience came in a close second (87 percent), and a further 84
percent highlighted the need to provide consistent customer engagement as vital to
addressing this. The research also highlights an opportunity to create better
connections with lines of business, particularly the marketing department who place
customer relationships at the heart of everything they do. Despite these concerns
over providing a good customer experience are prevalent, just 10 percent of IT
leaders said marketing influences technology decisions in their company.

1. State of technology
The state of their current technology, and having the ability to adopt new
technology were each prime concerns for 7-in-10 IT leaders. This has implications
across the business in terms of being as productive as possible, driving
efficiencies and driving innovation, but also in being an attractive employer. With
77 percent of IT leaders concerned about talent retention and attraction, offering
the best technology to existing and prospective employees is a powerful means of
keeping them happy and feeling like they have the right tools to get their job done.

Lal Hussain, Director of IT Applications at Insight UK: "IT is now taking on a
central strategic role that touches every facet of the business. With data breaches
making daily news headlines, increasing customer demands and the consumerisation of
IT, IT leaders have more responsibility than ever before. That’s why working with a
trusted partner who understand these pressures, as well as the technological
capabilities, regulations and budget restrictions faced by organisations today is so
important. By working in collaboration with the right partners, IT leaders can
ensure they develop an overall strategy with cross-departmental solutions that meet
their business needs and customers’ expectations."


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